Standard technical support is for issues related to the operation of our software and related components. "Help Desk" services, to assist lab users and/or client users with other computing issues are not part of our technical support. Such assistance can be provided on a quoted basis.

Our official Holiday Schedule for the remainder of 2008:

• Monday, May 26 (Memorial Day)
• Friday, July 4 (Independence Day)
• Monday, September 1 (Labor Day)
• Thursday, November 27 (Thanksgiving)
• Friday, November 28
• Thursday, December 25, 2008

• Thursday, January 1, 2009 (New Years Day)
• Monday, January 19 (MLK Day)
• Monday, May 25 (Memorial Day)
• Friday, July 3 (Independence Day)
• Monday, September 7 (Labor Day)
• Thursday, November 26 (Thanksgiving)
• Friday, November 27
• Friday, December 25, 2009

Here at Process One, we monitor our hosted systems on a 24x7 basis. Our goal is to detect possible problems before they become visible to you and your clients, and address them before they ever become an issue. In the event of an issue, we will notify the designated contact(s) via email.

For technical support, send an email to , or give us a call on 678-585-9520.